Returns & Exchanges

The Terms

  • Returns must be received back to us within 30 days of your order date
  • We offer store credit (gift card) on all returns received within 30 days of your order date or refund for returns that meet the conditions outlined in this policy
  • All returned items must be received back to us in original condition – unworn, unwashed, with all tags still attached
  • Due to hygiene reasons, beauty tools/products, piercing jewellery, socks/hosiery, intimates and skimpy (g-string style) bikinis cannot be returned due to change of mind, sizing or fit (where applicable)
    • Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes
  • If your original order did not qualify for free shipping, and you make a return, this cost will not be reimbursed by Fashion Razan
  • International returns do not qualify for free returns and the cost is at the customer’s expense

Refunds

  • Refunds are offered on all orders received back to us within 10 days of your order date (Australian orders) or 20 days of your order date (International orders)
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly
  • It can take up to 10 business days for the refund to be reflected at your end
  • All returns received outside of the policy timeframe will not be eligible for a refund

Store Credit

  • Store credit is offered on all orders received back to us within 30 days of your order date and issued as a gift card
  • Gift cards have an initial validity period of 36 months, however can be easily extended if you do not use it within that timeframe
  • Gift cards are not redeemable for cash and cannot be applied on previous or existing orders 

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: [email protected].

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have aminor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have amajor problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  

If we havesignificantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

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